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Ecommerce Customer Service

Love Me Two Times – Why Tracking Your M.O.M. Customer Retention Rate is Crucial

GUEST POST BY WISEGUYS MARKETING’S BRUCE GREGOIRE Courtesy Pixabay | Geralt Veteran marketers may remember The Doors – with lead guitarist Jim Morrison and band, one of their biggest hits was “Love Me Two Times...” “Love me two times baby / Love me twice today / Love me two times / girl I'm goin'

By |2019-11-05T14:47:51-05:00May 17th, 2019|Customer Service, Uncategorized|Comments Off on Love Me Two Times – Why Tracking Your M.O.M. Customer Retention Rate is Crucial

How Much Is Free Shipping REALLY Costing You?

Courtesy Pixabay | Mediamodifier GUEST POST BY PULSE TV'S CO-FOUNDER & COO, ANISA Let’s get this out there…I’m old! I’ve been a marketer for over 30 years. I started my journey in flea markets, but found my niche in direct-to-consumer marketing via Catalogs, TV and now the Internet. I’ve seen a great deal.

By |2019-11-05T14:47:52-05:00May 2nd, 2019|Amazon, Customer Service, Drop Shipping, Fulfillment, Order Management System|Comments Off on How Much Is Free Shipping REALLY Costing You?

Near Term Value (NTV) for eCommerce – Part 2 of 2

Courtesty Pixabay | rawpixel GUEST POST BY WISEGUYS MARKETING’S BRUCE GREGOIRE In Part 1 of our series, we addressed The Art and Science of Customer Lifetime Value (LTV) – and why, although LTV is a valuable metric, it is commonly overlooked by marketers. Keeping in mind that your loyal customer is only one

By |2019-11-05T14:47:52-05:00April 2nd, 2019|Customer Service, Omnichannel|Comments Off on Near Term Value (NTV) for eCommerce – Part 2 of 2

A Superior Approach to Ecommerce Customer Service

Providing the best eCommerce customer service starts with having the means to offer immediate access to address each and every one of the customer’s requests. "In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away." -American Banker, Doug Warner There are several capabilities to support quality customer service.

By |2019-11-05T14:50:37-05:00December 30th, 2015|Customer Service|Comments Off on A Superior Approach to Ecommerce Customer Service
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