Since Amazon is the competitor of all competitors, it’s somehow very refreshing to hear CEO Jeff Bezos talk about how important it is to be cognizant of the customer. While it is true, competitors are important, what’s even more important is your relationship with your customers. We’re big believers in blazing trails, so for us,
It's simply not enough to put your business out there and hope people/customers/clients/prospects will find you. In today's digital landscape, the opportunities are endless. Use them to your advantage - find where the potential is, and USE IT! Do you know where your potential customers are?
We're facing times that many of us couldn't have imagined just a few months ago. Where do we go from here? How do we keep moving forward? What will our new normal look like? We have so many questions...but the important thing, as Lee Iacocca says, is that we keep busy. Plow our anger and
It's such a simple concept...but one we so often forget. Stop. Listen. And then answer or react. What happens when you keep customers happy and engaged? Do you know how easy it is to encourage brand loyalty and customer retention? Former Chief Marketing Officer of Airbnb, Jonathan Mildenhall says it best...amazing things will happen. When
Many business owners and companies feel like the most common feedback, questions, concerns or chatter they hear about their product or service is regarding price. Of course, price is important, but is it everything? We all know it's definitely not...but how can you make the noise surrounding your brand identity positive, about more than just
We love data. The more, the better. It informs. It helps us grow. It tells us what's working. And most importantly? It tells us what's NOT working. Plus, without it, you're just... Want to learn more about how Freestyle's industry-leading order and inventory management software, M.O.M., can help you get the most out of
If you're in the world of eCommerce, who better to take advice from than the founder of Amazon, Jeff Bezos? Amazon is the gold standard of digital commerce, and we love this take on how you should look at your customers. What ways do you try to make your customers' experiences better?
Today we bring you another Quotes We Live By, this time from Bob Willett, former President of Best Buy International. Willett aptly points out the importance of our eCommerce customers, and we couldn't agree more. At the end of the day, commerce is commerce, regardless of which of your sales channels it occurs on. Do you
This week's Quotes We Live By is from Google Co-Founder Larry Page. We think it pretty much sums up the key to customer satisfaction and brand loyalty. Do you strive to go beyond the expected every day?