Omnichannel Orders

Creating an omnichannel experience for your customer requires more than providing multiple channel options. Learn more about technology and best practices for implementing omnichannel for retail in these blog posts.

Why is Omnichannel so hard?

Today, retail executives struggle with omnichannel demands and expectations. According to a report from Retail Dive, only "21 percent of retail executives are more confident now than a year ago about their company’s ability to deliver omnichannel services". The challenge of implementing omnichannel capabilities is so hard for many reasons. The shop-anywhere, pick-up anywhere, ship anywhere,

By Jim Cahill|2019-11-05T14:50:36-05:00July 25th, 2016|Omnichannel|Comments Off

What Omnichannel Means Today

This post covers the elements and challenges of creating an omnichannel environment for retailers according to Sucharita Mulpuru-Kodali, VP & Principal Analyst at Forrester Research. Sucharita shared her thoughts in our recent webinar, “Beyond the Buzz What Omnichannel Really Means.” What Omnichannel Means Today Omnichannel has meant many things to many people over the years

By Jim Cahill|2019-11-05T14:50:36-05:00June 2nd, 2016|Omnichannel|Comments Off

Defining the Omnichannel Business Case

Omnichannel investment is squarely aimed at increasing the availability of a wider assortment of products and improving the customer experience through better service. By adding mobile enabled devices in stores to look up inventory across the organization, retailers will have the ability to “save the sale” and create an “endless aisle” scenario. On average, out-of-stock

By Jim Cahill|2019-11-05T14:50:36-05:00March 2nd, 2016|Omnichannel|Comments Off

How to Stay on Top of Omnichannel Orders

Your customers are everywhere, and with your experience in omnichannel selling, this is not exactly news. But, what you may not know is how this little morsel of information can send your business into a frenzy if you are not properly equipped. Creating an omnichannel experience for your customer requires a bit more than just

By Jim Cahill|2019-11-05T14:50:38-05:00November 19th, 2015|Omnichannel|Comments Off

How to Manage Omnichannel Orders

With 95 percent of shoppers using more than one channel for purchases, retailers need to focus on omnichannel customer experience initiatives, as they become the clear differentiators in the industry. "Most retailers (two-thirds) still look at simple sales volumes to measure performance rather than longer-term indicators, such as length of customer engagement (only 27% of retailers)." -Economist Insights

By Jim Cahill|2019-11-05T14:50:38-05:00October 13th, 2015|Omnichannel|Comments Off

The Ultimate Guide to Omnichannel Orders & Selling

Omnichannel orders and selling is the way of the world for all retailers. As eCommerce purchasing grows, immediacy becomes more of a necessity. Consumers will continue to crave faster results as eCommerce tools become more accessible. 2015 e-commerce sales (Q2) increased by 14.1% from the second quarter of 2014, while total retail sales increased 1% in

By Jim Cahill|2019-11-05T14:50:39-05:00August 28th, 2015|Omnichannel|Comments Off

Previous 23