A great returns policy has never been as important as it is in today's eCommerce world. With online returns potentially costing brands thousands every year, you simply cannot afford to NOT have a great policy in place. But just having one isn't enough. You also need to make sure your employees understand and can articulate
In the world of e-Commerce, everything changed in the last year. Brands saw an unprecedented uptick in digital sales as a result of the wild ride 2020-plus-a-global-pandemic set in motion. So what did we all realize? Perhaps more than anything else, it’s that with sales, comes returns. And managing those returns, we’re finding, can make
You’ve wrapped all your gifts and now you wait and see if the person you bought the gift for actually likes the gift. Starting December 26, it’s the most wonderful time of the year for that rare person who loves to take a thoughtful gift and return it for something they want even more.