Success is one of my favorite types of stories and I am happy to announce that we have released a terrific success story about Carbon2Cobalt, a M.O.M and SiteLINK customer. The Carbon2Coabalt team came to us with two goals: They were about to kick off their line of Women’s clothing and wanted to improve the
Executing World-Class Order Promotions Is Key to a Successful Holiday Among the thorniest challenges retailers face during the holiday period is creating and executing successful promotions that motivate customers and drive business. Don’t let these common order management pitfalls sabotage your success. Best practices department: order promotion division. When planning your marketing strategy for Black
On behalf of the team at Freestyle Solutions, We offer our hearts and support to the communities and customers affected by Hurricane Harvey. To our customers in the areas affected, we would like to extend our support to your M.O.M. operations. Please let us know, if you need assistance in preparing your operations with back-up
Did you know that more than $2 billion dollars of shipping refunds go unclaimed annually? Shipping costs are typically the 3rd largest line item on the P&L behind merchandise and labor cost. For most e-commerce merchants, 10% of their sales are spent on costs related to shipping. Given the number of dollars spent by your
When you’re looking at the landscape of order management in retail, you can’t help but see a paradigm shift both in technology and best practices happening right before your eyes. You can’t walk into a mid-sized or large retail store without being told you can do business with them online, via mobile app, or through
To all M.O.M. customers: I’m excited to announce the latest versions of our Multichannel Order Manager (M.O.M.), SiteLINK and BizSync products. Based on feedback from our customers, these software releases contain impactful new features that will help you grow, secure, mobilize and streamline your business. In 2016, retailers cannot take enough security precautions to protect
A customer walks into a store to return a pair of shoes. The store associate asks for a receipt, the customer hands them an email confirmation from an online purchase. These shoes were purchased on line, shipped from warehouse inventory, not sold in the store from the store inventory. How do you manage the return
The order management landscape has evolved over the past thirty years when we (then Dydacomp) introduced to catalogers the first order management system (OMS). eCommerce, mobile and the Internet of Things (IOT) have all put more pressure on the OMS to be the central repository for customer, order, inventory and product information to provide a
Managing the retail supply chain from the point of purchase to management and delivery, has reached a point where automation is necessary to provide the maximum inventory turnover rate. As retailers begin to recognize where these processes line up, it becomes easier to understand how the business is affected by even small changes in processes
As orders from multiple sales channels increase, even a thriving business feels the pressures and frustrations associated with customer service, order and inventory management. In-store pickup is also a constant challenge for retailers struggling to meet customer needs, and according to Forrester Research Inc. analyst Brendan Witcher, this trend is not going away any time