In today’s fast-paced eCommerce world, customers expect lightning-fast shipping, seamless order tracking, and hassle-free returns.
With Amazon setting the gold standard for fulfillment, competing retailers must find ways to keep up. Large eCommerce businesses that sell across multiple channels need an efficient order management system (OMS) to meet these expectations without sacrificing profitability.
At Freestyle Software, we understand the challenges faced by high-volume eCommerce companies. Our Multichannel Order Manager (M.O.M.) empowers businesses to streamline fulfillment, reduce errors, and optimize their shipping strategy.
Here’s how you can meet Amazon-level shipping expectations using the right technology and best practices.
1. Automate Order Processing for Speed and Accuracy
Amazon’s fulfillment efficiency comes from automation. If your business still relies on manual processes, you risk delays and errors.
With M.O.M., you can automate order routing, inventory updates, and shipping label generation, ensuring every order moves through your system seamlessly.
Key Benefits:
- Reduce order processing time
- Minimize human errors
- Integrate with carriers for real-time shipping updates
2. Offer Multiple Fulfillment Options
Customers expect flexibility when it comes to shipping.
Providing multiple fulfillment options—such as same-day shipping, expedited delivery, and in-store pickup—can enhance customer satisfaction and increase conversions.
How M.O.M. Helps:
- Integrates with multiple shipping carriers
- Supports dropshipping and third-party logistics (3PL)
- Enables dynamic order routing for optimal fulfillment
3. Optimize Your Warehouse Operations
Amazon’s warehouses operate like well-oiled machines. To compete, you need to improve picking, packing, and shipping efficiency.
A well-organized warehouse, combined with M.O.M.’s intelligent order allocation, ensures faster processing and fewer mistakes.
Warehouse Optimization Strategies:
- Use barcode scanning for accuracy
- Implement wave picking and batch processing
- Organize inventory based on order frequency
4. Leverage Real-Time Inventory Management
Stockouts and overselling can ruin the customer experience. A robust inventory management system ensures that stock levels are accurate across all sales channels.
M.O.M. syncs inventory in real-time, preventing overselling and ensuring orders are fulfilled without delay.
Key Features of M.O.M.:
- Centralized inventory tracking across all platforms
- Automated stock level updates
- Low-stock alerts and reorder automation
5. Provide Transparent Order Tracking
Customers expect visibility into their order status. Real-time tracking updates reduce customer service inquiries and enhance the buying experience.
M.O.M. integrates with major carriers to provide live shipping updates directly to your customers.
Advantages:
- Fewer “Where is my order?” inquiries
- Improved customer trust and satisfaction
- Integration with branded tracking pages
6. Streamline Returns and Exchanges
Amazon has set a high bar for easy returns. eCommerce businesses need a seamless return process to stay competitive.
M.O.M. simplifies return management, ensuring faster processing and better customer retention.
M.O.M.’s Return Features:
- Automated return authorizations
- Restocking and refund automation
- Integration with customer service tools
7. Leverage SiteLINK for Seamless eCommerce Integration
For M.O.M. users, SiteLINK offers a shopping cart solution that integrates directly with your order management system, streamlining fulfillment.
With real-time inventory sync, automatic order processing, and integrated shipping, SiteLINK ensures a smooth eCommerce experience from purchase to delivery.
Conclusion: Scale Your Shipping Operations with M.O.M.
Meeting Amazon-level shipping expectations doesn’t mean you need an Amazon-sized budget.
By leveraging the right technology—like Freestyle Software’s M.O.M.—you can optimize fulfillment, automate key processes, and enhance customer satisfaction.
Ready to streamline your shipping operations? Contact Freestyle Software today to learn how M.O.M. can help your business compete with industry giants.
