Your customers are everywhere, and with your experience in omnichannel selling, this is not exactly news. But, what you may not know is how this little morsel of information can send your business into a frenzy if you are not properly equipped.
Creating an omnichannel experience for your customer requires a bit more than just giving them multiple channel options. When not managed properly, adding sales channels can create bottlenecks and cause for customer concern in your processes.
“Consumers value speed, simplicity, quick responses to questions and reliable delivery, rather than worrying about whether they shop online or in-store.” – Economist Insights
To be successful in an omnichannel environment, you need to be able to efficiently monitor sales and fulfill orders from all channels. Logging in and and manually updating multiple orders from several sales channels can be daunting.
With optional features, you can manage as many as 50 different companies in one system. You can quickly switch from one company to another with just a few of clicks of your mouse or choose to share inventory across companies. All of this can be done with a full range of features.
Some popular ones include:
Import/Export Functionality:
This advanced import/export module lets you connect your OMS to outside web stores for optimal efficiency.
Multi-Company Functionality:
Multi-business software enables you to run an unlimited number of eCommerce stores, catalog fulfillment or cross channel companies using one single OMS.
Interactive Credit Card Authorization System:
Completely automate credit card authorizations and transactions direct to your bank or credit card network.
These along with a multitude of other features are sometimes necessary, depending on your specific business needs.
Find out if your OMS is missing the 5 critical capabilities in the eBook below.
