eCommerce merchants, we want to hear what you think about online returns! Access our “What Drives You Crazy About Online Returns” poll to share your thoughts and feedback about your experiences with returns. We’ll also be asking consumers what they think, and we’ll share all of the data and analysis in 2025. The poll asks
As a business owner, you know that having an effective return policy can make a big difference to your bottom line. By defining your returns strategy in advance, implementing realistic terms and conditions, and encouraging customer satisfaction whenever possible, the right return policy can be leveraged for optimized profits. Your return policy can have a
I hate returns, you hate returns. But you know who really hates returns, even more than us? eTailers. Going back to the mall was bad enough before the pandemic. And nothing’s worse than having to deal with the dreaded return label when you need to return an item bought online. The label must be located,
Handling returns is one of the most difficult parts of retail for any brand. But as this past blog post shows, even for eCommerce brands, the dreaded return does not have to get you down. This week's throwback Thursday takes a look back at how eCommerce returns don't have to break you. You actually CAN
In the world of e-Commerce, everything changed in the last year. Brands saw an unprecedented uptick in digital sales as a result of the wild ride 2020-plus-a-global-pandemic set in motion. So what did we all realize? Perhaps more than anything else, it’s that with sales, comes returns. And managing those returns, we’re finding, can make
This week's #TBT touches on the dreaded holiday returns. If not prepared, returns after the holiday season can be a hassle and a headache for eCommerce brands (and brick and mortars, too). Learn how to get a working system in place so you can come out ahead after all those returns start piling in. Learn
A generous return policy is a vital component for any retailer, but with the ever-increasing demand, retailers are more susceptible to return fraud, back orders, and lost revenue. “Return fraud remains a critical issue for retailers with the impact spanning far and wide, in-store and online." -NRF VP of Loss Prevention Bob Moraca How can a retailer