eCommerce merchants, we want to hear what you think about online returns! Access our “What Drives You Crazy About Online Returns” poll to share your thoughts and feedback about your experiences with returns. We’ll also be asking consumers what they think, and we’ll share all of the data and analysis in 2025. The poll asks
Your returns policy is an important rule that protects the company from return-related losses. Returns and refunds are often used as a way to scam a company and tax their resources. It's valuable to prevent frivolous returns or returns long after an order is purchased or delivered. However, there are also situations where there is
Let's face it, most of us are frankly quite terrible at predicting what kind of gifts our loved ones will truly appreciate. We go out of our way to try to find things that we believe our loved ones will appreciate, but it doesn't always pan out as we might have hoped. According to data
eCommerce is the single best option when it comes to holiday shopping. Customers can skip the stress and the crowds of shopping in person, instead finding all the gifts and holiday supplies they need by leisurely scrolling through online stores. Of course, this means that from early planners to last-minute shoppers, eCommerce brands tend to
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As a business owner, you know that having an effective return policy can make a big difference to your bottom line. By defining your returns strategy in advance, implementing realistic terms and conditions, and encouraging customer satisfaction whenever possible, the right return policy can be leveraged for optimized profits. Your return policy can have a
Holidays are full of fun and festivities. But for business and website owners, they're also often filled with another dreaded hallmark: stress from the dreaded return season. It's a popular topic, and something most businesses we know struggle with at one time or another. It's so common, in fact, our blog on the subject has been
This week's #TBT touches on the dreaded holiday returns. If not prepared, returns after the holiday season can be a hassle and a headache for eCommerce brands (and brick and mortars, too). Learn how to get a working system in place so you can come out ahead after all those returns start piling in. Learn
Why not make this coming return season (Dec 26 through Jan 15…and beyond) your golden opportunity to build customer loyalty? During the holiday surge, a flood of orders originates from all different channels: including online shopping carts, postal mail order forms, inbound calls to customer service centers and physical points of purchase at brick and